Returns & Exchanges

At Gladful, we want you to love every bite of our protein-packed snacks; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or defective. If there is an issue with your order, please reach out within 7 days of delivery for a full replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the specific product damage or defect to help our quality control team investigate.

• 2.
  Contact Support

  Email our team at [email protected] with your order number, photos, and a brief description of the problem.

• 3.
  Verification Process

  Our team will review your request within 48 hours to confirm the eligibility for a refund or a fresh replacement shipment.

• 4.
  Resolution Delivery

  Once approved, your refund will be processed to your original payment method or a new tracking number for your replacement will be issued.